channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations...-solving skills. Ability to work effectively under pressure and prioritise multiple tasks. Proficiency in Zendesk, Google...
customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally... multiple tasks. Proficiency in Zendesk, Google Suite and e-commerce platforms. A positive and professional demeanour...
is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat. Acting... sharing across the business. Provide timely and effective technical and procedural support to partners through Zendesk...
is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat. Acting... sharing across the business. Provide timely and effective technical and procedural support to partners through Zendesk...
Clarins 5 star service guidelines are adhered to at all times: All customer contacts have comprehensive Zendesk notes... to multitask and prioritise work under pressure Awareness of GDPR Previous experience with Zendesk If you have a curious mind...
operational contact for a portfolio of merchants. Manage support queries through Zendesk and coordinate complex issues... ability to explain technical information clearly and manage multiple priorities. Experience using tools such as Zendesk, Jira...
& Escalation Management Proactively oversee the Zendesk queue, ensuring SLAs are consistently met and stepping in on critical... is documented and shared, maintaining a robust Zendesk knowledge base, debugging guides, and external documentation Operational...
