Show Filters
or business change projects Familiarity with customer service platforms such as Gorgias, Zendesk or Intercom...
support via phone, email, and live chat while maintaining accurate records in Salesforce and Zendesk . Mastering the...
with care, turning challenges into opportunities to enhance customer satisfaction. System Management: Use Zendesk for efficient...
like Salesforce or Zendesk and understanding of support operations data. Exposure to statistical or predictive modeling techniques...
and Zendesk is a plus. Background in software engineering or infrastructure engineering is strongly preferred...
knowledge of WFM and routing tools (e.g. Peopleware, Five9, Zendesk ) Experience producing operational insight and performance...
outputs. Able to create capacity plans to clearly identify resource requirements Experience of using Zendesk (desirable...
data in systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk . It aims...
in a commercial environment Familiarity with CRM or support platforms such as HubSpot, Salesforce or Zendesk Exposure to account...
customers via email, web chat, and phone using our online call management system (Zendesk ). Communicating with customers...
Support, ServiceNow, Jira, Zendesk , ITIL Our client is looking to bring on an IT Support Specialist on an initial 3-month...
the needs of employees and visitors. Experience or familiarity with Zendesk and Canva. Demonstrated commitment...
management tools such as Notion, Slack, Zendesk and G-suite. AI Fluency: Actively use AI-assisted tools in day-to-day work (e.g...
environment. Experience with Zendesk , Aircall, or similar platforms is desirable. Confident in liaising with partner...
CI/CD: GitHub Actions Monitoring & alerting: New Relic, Splunk, xMatters (or similar) Tools: GitHub, Jira, Zendesk ...
, professionalism, and accuracy. Your day to day will include: Speaking with patients via phone, email, live chat, and Zendesk ...
AI Orchestration: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment...: Deep familiarity with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking...
: Exposure to SOC tooling such as Zendesk and xMatters, and an understanding of how workflow, escalation, and incident management...
delivery to provide a great customer experience. Key Responsibilities Manage customer queries via Zendesk and phone...
and the people they serve. What You’ll Be Doing Managing customer orders and queries using Microsoft Office, Zendesk ... points if you have: Experience with Zendesk or Sage 200 Familiarity with the medical cannabis space...
collaboration tooling such as Zendesk & xMatters. Experience with a querying language such as SPL, KQL, SQL etc. in a Security...
Strong working knowledge of Zendesk and Slack Experience handling escalations, complaints or emotionally sensitive situations...
and senior leaders Oversee the ER case management system (Zendesk ), ensuring accurate case tracking, reporting and data... (such as Zendesk ), ensuring cases, updates and reporting are consistently accurate and well managed Outstanding communication...
, email and Zendesk ) to ensure timely resolution of credit-related queries Investigating and resolving discrepancies or disputes... and reporting tools such as Power BI, Zendesk , or Credit Assist is desirable What we can offer you: Enjoy 33 days annual leave...
, professionalism, and accuracy. Your day to day will include: Speaking with patients via phone, email, live chat, and Zendesk ...
