. Supporting marketplace ticket management through Zendesk and other relevant systems. Assisting with the onboarding and setup... using marketplace or support platforms such as Mirakl, Zendesk or Power BI would be advantageous, but is not essential. The...
on a small number of critical internal systems – Box, Zendesk, JIRA, HiBob, and Pipedrive. These are currently configured..., and manipulation. Customer support tooling. Configure Zendesk AI features (knowledge base, FAQs, agentic/assisted chat) to help the...
of interactions in support systems (e.g., Intercom, Zendesk) Support internal teams with insights on client feedback and common pain... Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) Exposure to CRM tools and customer workflows Basic...
goals. Responsibilities: Interface with customers via Zendesk tickets Troubleshoot customer issues using internal... and tools (e.g. Zendesk, Linear), and data visualizations (e.g. Databricks) Preferred: 6+ months of experience supporting...
global customers across multiple channels, including Zendesk, social media, and other communication platforms Communicate... are a plus Strong experience with Zendesk, social media platforms, and other customer communication tools Solid understanding of iOS...